We know a lot of our clients will have questions relating to the current COVID-19 outbreak. As the situation is constantly moving, if you have any concerns, please contact your nearest funeral branch. Our colleagues will be on hand to answer your questions and find out further information for you.
At the moment, a number of venue providers are putting temporary restrictions in place which are beyond our control (e.g. a limit to the number of guests at churches, community halls and crematoria). We are doing our best to make this clear to clients at the time of booking, but the situation is changing rapidly. With more restrictions anticipated in the weeks ahead, we will be doing everything we can to support families.
From Monday 23 March, all appointments with our funeral colleagues will take place over the phone – colleagues will still be working in branch but any visits should be pre-arranged. This step has been taken in order to prevent the further spread of infection.
It’s important that we take every possible step to protect the wellbeing of our clients, colleagues and communities, whilst respecting the dignity of the deceased.
Thank you for your understanding.